How frequently is the AnneClaire.org site updated ? In order to give you as many ideas as possible and that you are up to date on all the latest design we are making, AnneClaire.org is regularly updated. We also send articles every month with new designs and everything you would like to know about jewellery. If you wish to have our news, you can simply subscribe to our “newsletter”. Then you will receive our news directly by email monthly. How can I enter Challenge? Challenge is to create your bracelet in CHIC collection and then “Save”. Anyone can join it by clicking the option “Join challenge”. 1 winner will be chosen for every 3 months. We will inform you by email if you are the winner. You will receive your own creation in real as the winner within 30 days of the announcement. You can check our newsletter for updated challenge results. How do I order on AnneClaire.org? Ordering on AnneClaire.org is easy and safe. Once you have created the item you would like to purchase, click on the “BUY NOW” button. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be in Paypal website to send out payment to anneclaire@anneclaire.org. Do you ship internationally? Yes, we ship to most international locations. Please refer to “Delivery” for more information on shipping charge and delivery times. How can I send my creation as a present? If you wish to send a gift directly to the person of your choice, you just need to fill up an different address for the delivery address that you want to send it to. The person will receive a wonderful gift-wrapped parcel with a dated card. How is my gift packaged? All gifts arrive in the Anne Claire white box gold logo, tied with brownish ribbon. For shipping, they are wrapped in bubble wrap and securely packed in an outer carton. How long will my package take to arrive? For information on delivery, view our “Delivery” on top of the menu. Are items pictured online actual size? It is impossible to show an actual size image on the Internet because computer monitors vary in size. We endeavour to show you the correct size with the details and specification section with each piece. What is your return policy? View information on “Return Policy” on top of the menu. What if I need extra help or advice about my purchase? If you need any assistance, you may simply email us by using our contact form. A Anne Claire representative will contact you within 2 working days to answer any questions.